Customer Service Representative

Agawam, MA

Braman Termite and Pest Elimination, Southern New England’s largest family-owned and ‑operated pest-control company, has been servicing customers for more than a century. We have an exciting opportunity for a skilled, upbeat, and dynamic individual to work with a well-established, family owned pest services company.

Braman is seeking a Customer Service Representative to effectually conduct inside sales calls, scheduling, and customer/technician communications by performing the following essential duties:

  • Receives and processes a high volume of phone calls from clients, prospective customers, and Braman employees in a prompt, courteous manner.
  • Provides accurate answers to client questions.
  • Conducts inside sales activities for residential and commercial customers, such as selling services to prospective clients and upgrading existing services.
  • Conducts routing activities and schedules appointments for technicians and sales staff. Arranges service appointments with clients as directed by Service Manager and CSR Supervisor.
  • Facilitates effective communication in a timely manner to peers, clients, and management. Relays messages in an accurate and reliable manner.
  • Interacts with others in a friendly, positive, and professional manner.
  • Effectively uses communication technologies as required.

Knowledge & Skills

  • Must have professional demeanor and friendly rapport.
  • Exceptional phone presence.
  • Must have strong work ethic
  • Competency to prioritize and handle multiple tasks in a changing work environment.
  • Well organized, with a high degree of accuracy and attention to detail.
  • Excellent written and verbal communication skills.
  • 2+ years of inside sales/call center experience required.

Working Conditions/Non negotiable

  • Full time 40 hours per week

Compensation and Benefits

  • Hourly compensation; $15
  • Quarterly bonus-incentive program;
  • 401K retirement plan;
  • Health, dental, vision, short-term disability, accident and critical illness insurance;
  • Company-Paid Life Insurance;
  • Paid vacation, holidays, and sick time;

If you take satisfaction in providing top-notch customer service, have strong communication skills, and enjoy being part of a team, Braman could be the right choice for you.

JOB CODE: 11/16/2022